Privacy Policy

We may collect your name, email address, phone number, property address, project details, and communication records when you submit an enquiry, request a quote, book a service visit, or apply for a role.

When you use our website we may also collect technical information such as browser type, device details, pages visited, and approximate location derived from IP address — typically through cookies or analytics tools when enabled.

If you engage us for installation or maintenance, we may collect site access details, system specifications, and service history needed to deliver and support your project.

We use personal information to respond to enquiries, prepare quotes, schedule installations and maintenance, deliver services, process job applications, and communicate about your project.

We may also use information to improve our website and services, meet legal and warranty obligations, and protect against fraud or misuse.

We do not sell your personal information to third parties.

We may share information with trusted service providers who help us operate — for example email, hosting, analytics, or scheduling tools — under arrangements that require appropriate handling of personal information.

We may also share details with equipment manufacturers or suppliers where needed for warranties, parts, or technical support, and with regulators or law enforcement where required by law.

We take reasonable steps to ensure third parties handle information consistently with this policy.

We may use cookies and analytics tools to understand how visitors use our website and to improve performance and content.

When analytics is enabled, a consent banner lets you accept non-essential cookies. Essential cookies required for basic site function may still be used.

You can also control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain information for as long as needed to deliver services, honour warranties, and meet legal and record-keeping obligations, then securely destroy or de-identify it where appropriate.

You may request access to or correction of your personal information, or ask how we handle it, by contacting us at hello@in2air.com.au or 1300 462 247.

If you have a privacy complaint, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.