Urgent
System down?
Priority diagnosis and repair when heating or cooling stops. Premium plan clients are first in the queue.
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1300 462 247
Service desk
Support
Scheduled servicing, breakdown response, and long-term care for every system we install - and most we didn't.
DedicatedCustomer support
AllMajor brands
Book a visit
Plan a service
Maintenance, filters, upgrades, and warranty claims. Describe the issue and we respond within one business day.
Request support
Mon-Fri, 7:00am-5:00pm
Climate systems work hardest when you need them most. Our service team keeps residential homes, commercial sites, and development portfolios running efficiently - with transparent reporting and flexible scheduling.
What we offer
Full-service support for homes and businesses
Select a service to see what is included, then request a visit. We service systems we installed - and most we did not.
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Scheduled maintenance
Preventative servicing to protect warranty, efficiency, and comfort before peak season.
- Annual or bi-annual visits tailored to system type and usage
- Filter replacement, coil cleaning, and drain flush
- Refrigerant pressure check and performance testing
- Written report after every visit
Brands we service
We service Daikin, Mitsubishi Electric, Fujitsu, Panasonic, Samsung, LG, Rinnai, Brivis, and most other major brands - whether we installed them or not.
Every building and every HVAC system is different - which is why we never take a one-size-fits-all approach to maintenance.
We design a service plan around your equipment, property, usage, and schedule - whether that means preventative visits, routine servicing, or ongoing support for a portfolio of sites.
For every system we supply and install, we follow up with a recommended care plan to protect performance, preserve warranties, and catch issues before they become costly failures.
Agreements stay flexible: no long-term lock-ins, and only one month's notice if your needs change. Reliable support - without unnecessary commitments.
How it works
From enquiry to resolved
Seasonal readiness
Prepared before the weather turns
Pre-summer
Ready for peak cooling
Clean coils, verify refrigerant charge, and test cooling capacity before demand spikes.
Pre-winter
Prepared for reverse cycle
Inspect heating performance, test reverse cycle operation, and calibrate controls for colder months.
Who we support
Tailored service for how you use your building
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Homeowners
Residential split, ducted, and multi-head systems across Melbourne and regional Victoria.
- Annual servicing before summer and winter
- Filter reminders and easy rebooking
- Smart control setup and troubleshooting
- Warranty support for IN2AIR installations
Before you call
Common issues & quick checks
These checks may resolve simple problems. If symptoms persist, turn the system off and contact our service desk.
Check the mode is set to cool (not heat or fan), the temperature is set below room temperature, and filters are clean. If the outdoor unit isn't running or ice is visible on the indoor coil, turn the system off and call us - continuing to run can cause compressor damage.
This usually indicates a blocked condensate drain or dirty filter restricting airflow and causing coil freeze-thaw. Turn the system off, check the filter, and contact us if dripping continues - water damage to ceilings can escalate quickly.
Check the circuit breaker, isolator switch near the outdoor unit, and remote batteries. If power is present but the unit is unresponsive, note any error codes on the display and call our service desk with your model number.
Musty smells often mean mould on dirty coils or filters - schedule a service promptly. Grinding, rattling, or hissing sounds can indicate mechanical or refrigerant issues. Turn the system off and book a technician rather than waiting for failure.
Gradual efficiency loss from dirty coils, low refrigerant, or ageing equipment is common. A performance service typically restores much of the lost efficiency - and we can advise if upgrade makes more sense than continued repair.
Request support
Book a service visit
Describe your issue or maintenance needs and our service desk will respond within 24 hours - priority for plan clients.
Phone
1300 462 247Email
hello@in2air.com.auHours
Mon-Fri, 7:00am-5:00pm
SERVICE DESK